KRS Remote Service System
The Kinoton Remote Service platform is a powerful tool that minimizes the downtimes of D-Cinema systems in the unlikely event of a malfunction or failure.
An authorized service partner or the Kinoton support center can easily log into the D-Cinema system via a highly secure Internet connection. This permits rapid resolution of typical issues like incorrectly configured D-Cinema devices.
The same approach can be used to read out log files or verify system settings online. If on-site work is required, the service engineer then knows in advance what to expect. The customer has full control over this remote access at all times. State-of-the-art security features reliably guard the system against unauthorized access.
- Trusted Kinoton KRS server platform
- Access via the Kinoton Remote Service Box (KRS Box)
- Minimizes downtimes
- Early identification of upcoming technical problems
- Online support for user applications
- Cost-saving: in best case on-site visits are not required
- Detailed information in advance for preparing on-site visits (problem already verified, required spares known etc.)
- Customer has full authority about remote access by means of a user-specific Kinoton Security Key
- Possible Remote Activities: log file analysis, status requests, Execution of test routines, Read-out of error messages, System administration, Set-up adjustment, Software and firmware updates, and more...
Kinoton Remote Service Box (KRS-Box)
Sophisticated Security Features:
- Sophisticated user and user group management for utmost customer protection
- Encrypted connections between theatre, engineers’ laptops and Kinoton Remote Service server for highest possible protection against unauthorized access
- State-of-the-art firewall protection
- Secure user authentication via forgery-proof hardware key (Kinoton Security Key) prevents unauthorized access
